Refund Policy

This policy covers the Wheelo software subscription only — the fee a Merchant pays Wheelo each month, billed through Stripe. It does not cover rent paid between a Driver and a Merchant, which is a separate arrangement between those two parties and is not something Wheelo can refund.

1. Free trial

New Merchant accounts start with a free trial (currently 30 days). No payment is taken during the trial, and you can cancel before it ends at no cost.

2. Subscription charges

Once the trial ends, the subscription renews monthly and is charged automatically to the card you saved, through Stripe. Stripe issues the receipt for each charge, and you can download every invoice yourself from the billing portal linked in your account.

3. Refunds

If you're charged in error, or you cancel shortly after a renewal and haven't meaningfully used the service in that billing period, contact us and we'll review it — eligible charges are refunded in full back to the original payment method through Stripe. We don't offer partial-month refunds for a subscription cancelled mid-cycle after the service has been used, but you keep access until the end of the period you've already paid for.

4. How to request one

Contact us through the details on our website with your account email and the date of the charge. We aim to respond within a few business days.

5. Rent between Merchant and Driver

Rent collected by a Merchant from a Driver through Stripe is between those two parties. Wheelo is not a party to that agreement and does not process refunds for it — any dispute over rent should be resolved directly between the Merchant and the Driver, or corrected by the Merchant within their own Wheelo dashboard.