Terms of Service

These Terms of Service ("Terms") govern access to and use of Wheelo ("Wheelo", "we", "us"), a software platform that helps car rental merchants ("Merchants") manage vehicles, drivers, rental agreements and rent collection. By creating an account or using Wheelo, you agree to these Terms.

1. What Wheelo is — and isn't

Wheelo is software. It is not a bank, a payment processor, a car rental company, or a party to any rental agreement between a Merchant and a driver ("Driver"). Rental agreements, vehicle condition, licensing, insurance and roadworthiness are entirely the Merchant's responsibility. Wheelo does not own, inspect or guarantee any vehicle listed or managed through the platform.

2. Accounts

Merchants create an account directly. Drivers join only via an invite link sent by a Merchant and are responsible for keeping their login credentials secure. You must provide accurate information and are responsible for all activity under your account.

3. Payments

Two separate payment relationships exist on Wheelo, handled by two separate, independent payment processors:

• Merchant subscription. What Wheelo charges a Merchant for use of the software, billed through Stripe. Checkout and card storage are handled entirely by Stripe on their own hosted pages; Wheelo never sees or stores full card numbers.
• Driver rent. What a Driver owes a Merchant for renting a vehicle, collected through Stripe. Wheelo uses Stripe Connect so rent payments go directly to the Merchant's own Stripe account — these funds do not pass through or get held by Wheelo at any point.

Wheelo is not responsible for the accuracy of rent amounts, agreement terms, or disputes between a Merchant and a Driver — those are the responsibility of the parties who agreed to them.

4. Free trial and cancellation

New Merchant accounts include a free trial period, currently 30 days, after which a paid subscription is required to continue using most features. You can cancel at any time; your data remains accessible after cancellation, but core features are paused until the subscription resumes. See our Refund Policy for billing cancellations and refunds.

5. Acceptable use

You agree not to use Wheelo for any unlawful purpose, to misrepresent vehicles or rental terms, to attempt to bypass or interfere with the platform's security, or to use it to collect payments you are not lawfully entitled to collect.

6. Availability and liability

Wheelo is provided "as is". We aim for high availability but do not guarantee uninterrupted service. To the maximum extent permitted by law, Wheelo is not liable for indirect or consequential losses, including lost rent, arising from use of the platform. Nothing in these Terms limits liability that cannot be limited under applicable law.

7. Changes

We may update these Terms from time to time. Material changes will be reflected by an updated "Last updated" date above. Continued use of Wheelo after a change means you accept the updated Terms.

8. Contact

Questions about these Terms can be sent through the contact details provided on our website.